Privacy Policy

We, at Brainpulse Technologies Private Limited (Lovelites, We, us, our) respect the privacy of our users (Users, you, your) and we want you to be informed of our practices, when we collect, process, use and disclose information. This Privacy Policy (Policy) governs our data collection, processing, transfer protocols, to enable you to better understand the manner in which we handle your personal information (as defined at law). This Privacy Policy covers only information collected through the our website, mobile application (Platform) and does not cover any other data collection or processing, without limitation, collection conducted offline, or through our products or services that do not link directly with this Policy, or by third-party sites that we may link to. 

By accessing, downloading, and/or using the Platform, you agree to be governed by the terms of this Policy. This Policy shall be read in conjunction with the Terms of Use, which shall form a binding agreement with you. 

The Information We Collect

  1. Information you provide to us: Lovelites, may collect and process the following data about you, which you may submit to us, from time to time:

  1. information that you provide to us when you register your account with Lovelites – your name, phone number, birth date, gender, voice introduction. 

  2. the information shared during correspondence between you and Lovelites for feedback purposes. 

  3. information collected from you when you subscribe to a paid subscription, you shall provide us or your payment provider with your payment details, or any other financial information. You will also be bound by the terms of use, privacy policies of these payment providers, and we urge you to review and familiarize yourself with the policies of these websites, prior to continuous interaction with them.

  4. information collected for matchmaking purposes including SunSign, Faith, Lifestyle choices, and education.

  5. Voice recordings for the User introduction as well as information collected during your audio correspondence with other Users on the Platform.

In all the scenarios indicated hereinabove, you will be actively submitting the information to us, and we will process this information basis your explicit consent. 

  1. Information we collect automatically. 

    1. Activity Data: Our servers automatically record information during your use of the Services. This data may include information such as your time stamps, location, your mobile carrier details, device and application IDs, IVR interaction history, IP, Device ID, Application ID, Devise Build, Device OS, and cookie information. 

    2. Lovelites uses cookies and other similar technologies on the Platform. These technologies operate either by placing a small file which stores some information on your computer or mobile device; and/or by accessing information on your device. Lovelites uses cookies and similar technologies to recognize you and your device, to enable us and third parties to provide you with more customized services; and to collect data such as your device’s model, operating system and screen size, other applications installed on your device, and information about how you use the Services. You can disable cookies through your web or mobile device through browser settings.

  2. Information we collect from third parties. We may collect personal information about you from third parties, publicly available information.

  3. Third-party services: Lovelites uses a variety of third-party services to help its provision of the Services, such as hosting and other services. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address, location and devices’ unique identifiers. Also, third-party ad partners may share information to measure ad quality and tailor ads, for example to display ads about things you may have already shown interest in.

  4. Use of Information

You agree that Lovelites and/or third parties acting on its behalf and/or its partners may use the Information for the purposes of:

  1. to create your profile with us;

  2. to determine your eligibility to avail of the Services;  

  3. provide requested information and support, to effect financial transactions and correspondence; 

  4. to facilitate in-app interactions; 

  5. for the performance of a legal or contractual obligation; 

  6. improve the Services, design and navigation of the Platform;

  7. to send you commercial, marketing communications about the Services; 

  8. research, surveying, by combination of your information, to the extent permissible in law; 

  9. for grievance redressal;

  10. To comply with our obligations under applicable law, and for any future compliance with the orders, directions of a regulatory body or a law enforcement agency (LEA).

  1. Information sharing and disclosure

    1. Lovelites will only share your data with third parties in accordance with this Policy in order to provide the Services and enable improved user experiences. We engage third parties for the purposes of providing us infrastructural, transactional, maintenance and support, analytics provider (Google Analytics), marketing and allied services, and accordingly we share only such information with them which is necessary for us to provide our Services to you. 

    2. We will not disclose your personal information to third parties, except: (a) with your consent; (b) to our subsidiaries and service providers to fulfil a contractual obligation to you; (c) to service providers who act on our behalf and under our instructions to perform certain; (d) as required by applicable law, such as to co-operate with law enforcement agencies or upon receipt of a court order; (e) to courts and public authorities to protect you, us, or third parties from harm, including fraud or instances where somebody’s physical safety is at risk; or (f) if we (or our affiliates) are involved in a merger, acquisition and sale of all or substantially all of its assets or equity. 

    3. Our service providers are obliged to comply with this Policy and adhere to confidentiality requirements for processing of your personal information. In the event of a merger, acquisition, or other reorganization or sale of our business or assets, we may share or transfer your information, where the recipient will be required to use the information in accordance with this Policy.

    4. We will never rent, sell, or display your personal information to others. 

    5. We may also share aggregated non-personally identifiable information publicly and with our partners, like publishers, advertisers or connected sites. 

  2. Data Retention

    1. Depending on the nature of information you provide to us, and the context in which such information is furnished to us, we may have differential storage timelines. We keep data for as long as required by applicable law, and we may keep data as long as permitted by applicable law, where we see a necessary purpose for it.  

  3. Data Subject Rights. 

    1. You may access, correct, and/or update your information by accessing your accounts or profiles on our Platform. 

    2. You may also request corrections, updates, or deletion of your information. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws. You can reach out to us at [insert e-mail address]. 

    3. You can withdraw your consent, from further processing of your personal information. 

    4. In the event that you wish to delete your account, you must follow the protocol set within the Platform.   

  4. Data Security and Data Protection

    1. Lovelites maintains appropriate technical and physical safeguards to protect Information against accidental or unlawful destruction or loss, alteration, unauthorized disclosures or access, and any other unlawful forms of processing of the data in its possession. However, Lovelites does not guarantee that Information will not be accessed, disclosed, altered or destroyed by breach of any of the abovementioned safeguards. Lovelites takes all steps reasonably necessary to ensure that Information is treated securely and in accordance with this Policy. 

    2. Lovelites does not warrant that the platform so provided, it’s servers, or any communications shared by us or on our behalf are completely impenetrable from a security standpoint or are virus free. Lovelites will not be liable for any damages of any kind arising from the use of the Platform, including, but not limited to any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly or any loss of data, use, good-will, or other intangible losses.

  5. Cross-Border Transfers. Your information may be transferred to and stored in locations outside laws of the territory in which our affiliates, subsidiaries are incorporated in, and work out of. We will do this only when the destination jurisdiction has an adequate and appropriate level of protection and where the transfer is lawful and necessary for performance of our obligations to you. When we transfer your personal information from your home country to the alternate country, we will comply with our legal and regulatory obligations in relation to your personal information including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information. Our lawful basis for such transfer will be either on the basis of consent or one of the safeguards permissible by laws.

  6. Children Privacy. The Services are not directed to persons under legal age of eighteen years. Lovelites does not knowingly collect any information from children under legal age. If we are informed that a child under legal age has provided us with their personal information, we will take all the necessary steps to remove such information from our servers and terminate such account. If you become aware that any child has provided personal information, please inform us by writing to us at: support@lovelites.co.in

  7. Changes to our Privacy Policy. Lovelites may periodically review from time to time and change this Policy to incorporate such future changes as may be considered appropriate and shall strive to update you of such changes with prior notice, where possible. We urge you to review the policy on a periodic basis; in the event we make any significant changes to this Policy we shall communicate the same to you in advance. Your continued use of the Platform and our Services shall be considered to be you consenting to the prevailing Policy. 

Contact Us:

Any questions or clarifications with respect to this Policy or any complaints, comments, concerns or feedback can be sent to support@lovelites.co.in

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